There are always four sides to every incident…theirs, yours, mine and a collective ours.
There is justification for the behavior of this obviously frustrated JET BLUE employee. Without ALL of the facts we cannot in truth take any one side. However, what can be said is that if the players involved were, let’s say “DIFFERENT”, the entire episode would have been completely disasterous.
If a person of color let’s say -had deployed the safety slide with two alcoholic beverages in hand after cursing out a disgruntled (most likely COLORLESS) customer it is strongly likely that the blood hounds would have been in hot pursuit. Once caught there would be no “suspension until the investigation is complete”, the individual would have been terminated immediately REGARDLESS of the situations that were obviously causing the emotional duress in the first place.
This case does cast a lighthouse beacon on the epic number of incidents where customers and other “entitled”, feel they can treat people who are in service capacities in a manner that is inhumane or demeaning. Is this type of superior attitude also contributing to the PRO’s advocating for immigrants to stay? It is widely known that many immigrants take the jobs that no one else is willing to take and therefore immediately castes them as “inferior” in the mind’s of those who think in terms of surf and bougeousie.
Whatever the case, people are people and deserve to be treated with respect, dignity and courtesy. If the offense against one is so great that they have to resort to cursing and drinking then perhaps it is time to seek some counseling, peer mediation or hell take one of those planes to a tropical destination for an extended recuperation excursion. But for goodness sake, it is the most doubled edged victory when the assailant gets a rise that would enable that person the right to even more of the victim, namely assets due to law suits.